Pawrent F.A.Q.s | Helpful Information
Updated: Oct 27
If kitty boarding is a first-time experience for you, this information may come in helpful!
What is a kitty boarding hotel, and how does it work?
What is kitty boarding?
Cat boarding is when kitty guardians send kitties to stay (board) at a specialised facility, also known as a cattery. Here, caregivers will look after and provide the necessary attention that the boarding kitties require.
How does a kitty boarding hotel work?
Well, it's very much alike our human hotels: we pay for a safe space of lodging and accommodation and the services that come with providing that lodging (i.e. housekeeping, etc.). Even the check-in and check-out procedures and timings are similar in concept. 👍🏻
Of course our human hotels do not include caretaking services of humans 🤭 – so that's where the concept begins to differ: at a kitty boarding hotel, kitty caregivers are present to ensure that the necessary care and attention needed is provided.
Are all cat boarding hotels the same?
In concept, perhaps more or less!
However, here at The Kitty Kampung we believe that it is who and how that are key differentiating factors between hotel options. Read more about our story here! 😊
Entrusting the care of your beloved kitties to another in your stead will fundamentally come down to relational trust (who) and approach towards caregiving (how) – which is why if you can spare the time to, we strongly encourage you to make a viewing appointment 👀 cum coffee date ☕️ with us! We would love for you to get to know us, and similarly for us to get to know you better too! 😽
What are the terms and conditions for kitty boarding services?
As we review our Terms and Conditions regularly, please drop us a text (WhatsApp / Telegram) to request for our most updated Terms and Conditions – and we will gladly send it along to you! 😊
What are the rooming options for my kitty, and how should I decide?
We have three rooming options for kitties who come to stay with us:
The Kampung Cabin (more details here)
The Kampung XL (more details here)
The Kampung 2R (more details here)
Generally speaking, our recommendation is as follows:
The Kampung Cabin
For a single rooming kitties (measure 40 cm or less from nose to bum).
For kitties who should be more sedentary (e.g. recovering from surgery etc.).
The Kampung XL
For larger breed kitties (measure more than 40 cm from nose to bum).
For 1 - 2 kitties who would like to be roommates together.
For immunocompromised kitties who should stay within their cabin and where the extra legroom will come in handy.
The Kampung 2R
For kitties who would like more room, and to have their dining and living areas separate from their toilet area. 😆
For kitties who enjoy some activity within their cabin, hopping in and out of the kitty hole.
For 1 - 2 kitties who would like to be roommates, while also having some me-time.
For kitties who tend to be aggressive in a foreign environment – as the separation allows the cleaning of one area of the cabin while kitty remains in the other.
We answer some F.A.Q.s here!
F.A.Q. 1 – How does it smell?
Hehe, book a viewing appointment with us and be the ones to tell us! 🤭
Swei is *ahem* a Type 1 (for those familiar with the enneagram) and believes that smells and aromas can really impact the atmosphere of a place. Though we are an indoor animal facility, we do our best to keep The Kitty Kampung smelling like we would our own home through practices like: immediately scooping up and tossing poop once seen (often smelled before seen 😆), diffusing animal-safe essential oils or lighting candles (#mood) from time to time. Swei even came up with a spray that we use on all pee pads to keep the nasty odours away. 🤭
F.A.Q. 2 – How loud is the environment?
We are located within Alexandra Central Mall (right next to Ikea Alexandra), and the surrounding environment is peaceful and free from loud noises! 👍🏻
We keep music humming in The Kitty Kampung – whether it's vinyl spinning on the turntable, or some Lo-Fi going according to the mood of the day. 😸
F.A.Q. 3 – Are cabins facing each other? This can be very stressful.
We couldn't agree more! 😣
The cabins in The Kitty Kampung are intentionally designed such that kitties do not face each other while hanging out in their cabins.
Beyond that, it can get stressful also for some kitties if they were to face other kitties in their cabins during play time. We are mindful of this and have blinds in place at cabin windows that can be drawn down during play time to avoid stressful face-to-face interactions between kitties. 👍🏻
F.A.Q. 4 – Do the cats get played with, petted, and held?
Yes, they do! ❤️ As much as they would be comfortable for us to do so, of course! Read here for our approach built based on Low Stress Handling® techniques.
We understand that our feline friends may take time to warm up to new smells and people, and we totally respect that! We believe in gradually working to gain their trust of us, and would love to have contact time (i.e. petting, stroking, playing with, hanging out on laps, etc.) with them! 🥰
Also, all kitties staying with us are entitled at least 30 - 45 minutes of play or roaming time (or more if our current occupancy allows for it!). There are some exceptions to this – please do drop us a text (WhatsApp / Telegram) for further elaboration if you would like!
F.A.Q. 5 – What is done to help reduce stress and fear?
This is a question that hits straight at what we feel strongly about! Read more about on post on Low Stress Handling here!
In essence, we let kitty mannerisms and behaviours take centerstage; instead of human perceptions i.e. "if I feel this way, therefore my cat will also feel this way" type of thinking. Though we are able to draw similarities in such a fashion, we respect that feline mannerisms and behaviours do not equal that of mankind 😆
A common one surrounding stress and fear is that humans generally think that in the event of stress and fear, we should approach to demonstrate that there is nothing to fear. However, that is unlikely the case for cats – in a situation where a cat is already fearful and stressed, respecting their personal space and backing away (instead of approaching and reaching forward to stroke or pet to demonstrate friendliness) is perceived to be less stressful by them.
Low Stress Handling® techniques by Dr Sophia Yin forms a general guide in our approach